Cancellation policy
Some items in our store are available for pre-order. This policy outlines the terms for making changes or cancellations to these purchases.
Pre-orders
When you place a pre-order, you are reserving a product that is either out of stock or not yet available. At checkout, we may either collect no payment, a partial deposit, or store your payment method. The full or remaining payment will be charged once the item is ready for shipment.
- Estimated Delivery Date: The expected delivery date of the pre-ordered product will be clearly stated at checkout.
- Shipping Timelines: The item will only be shipped once it becomes available in stock.
Cancellation of Pre-orders
You may cancel a pre-order if it has not yet been fulfilled, even if you’ve made a partial payment. Once the order has been fulfilled or shipped, it can no longer be cancelled.
- Cancellation Window: Cancellation is possible only before fulfillment/shipping. If an item is pre-ordered and the expected fulfillment window passes without dispatch, we may offer a cancellation option.
- Refund Process: If you cancel a pre-order or if an item cannot be fulfilled within the stated timeframe, we will process a full or partial refund, depending on the situation. Refer to our Returns and Refunds Policy for more information.