Purchase Options Cancellation Policy

Last updated: 20 July 2026

This policy explains how pre-orders placed with Display Armour work, including payment, estimated availability, changes, cancellations and refunds. It should be read alongside our Returns and Refunds Policy and Terms of Service .

Nothing in this policy limits any statutory consumer rights that cannot lawfully be excluded or restricted.

1. What Is a Pre-Order?

A pre-order allows you to reserve a product before it is ready for dispatch. This may include a newly announced product, an incoming production batch or a product temporarily awaiting replenishment.

Products available for pre-order will be identified on the relevant product page or during checkout. Please review the product description, estimated availability and payment information before placing your order.

2. Payment for Pre-Orders

The amount payable and the timing of payment will be shown on the product page or during checkout. Depending on the purchase option offered, we may:

• collect the full price when the pre-order is placed;
• collect a deposit followed by the outstanding balance later; or
• use another payment schedule clearly disclosed before purchase.

Where a later or additional payment is required, you authorise that payment in accordance with the terms shown when ordering. If a payment cannot be collected, we may contact you to update the payment method or complete payment. If payment remains outstanding, the pre-order may be cancelled.

3. Estimated Availability and Dispatch

Any release, arrival or dispatch date shown for a pre-order is an estimate unless expressly stated otherwise. Manufacturing, freight, customs, supplier and quality-control delays can affect when a product becomes available.

We will dispatch the pre-ordered product once it is available, payment is complete and the order is ready to fulfil. We will send a dispatch confirmation with tracking information where applicable.

If the expected availability changes materially, we will aim to provide an update using the contact details supplied with the order.

4. Orders Containing Pre-Order and In-Stock Products

If an order contains both pre-order and in-stock products, the order may be held until all products are available or dispatched separately. The approach may depend on the products, delivery service and options shown during checkout.

Contact us before ordering if you need an in-stock product urgently and are unsure whether it will be held with a pre-order.

5. Cancelling a Pre-Order Before Dispatch

You may ask to cancel a pre-order at any time before it enters dispatch or has been fulfilled. To request cancellation, email info@displayarmour.co.uk or use our Contact page .

Please include:

• your order number;
• the email address used at checkout;
• the pre-order product you wish to cancel; and
• whether you wish to cancel the full order or only part of it.

We will confirm whether cancellation is still possible. A message sent after fulfilment has begun may not reach us in time to stop dispatch.

6. Changes to a Pre-Order

Contact us as soon as possible if you need to change the delivery address, product, quantity or other order details. Changes are not guaranteed and may be unavailable once fulfilment or dispatch preparation has started.

A change in product or quantity may require the original pre-order to be cancelled and a new order placed. Prices, promotions and availability applicable to the original order may not carry over to a replacement order.

7. If a Pre-Order Is Delayed

If a pre-order is delayed, you may contact us for the latest information or request cancellation before dispatch. Where we agree to a revised delivery timeframe with you, the pre-order will remain active unless subsequently cancelled.

Your statutory rights concerning delivery within an agreed or reasonable time remain unaffected.

8. If Display Armour Cannot Fulfil the Pre-Order

If we cannot supply a pre-ordered product, we will cancel the affected item and refund all amounts paid for it. We will not substitute a different product without your agreement.

9. Refunds Following Cancellation

When a pre-order is validly cancelled before dispatch, we will refund amounts paid for the cancelled product to the original payment method. If only part of an order is cancelled, the refund will apply only to that part and any appropriate delivery-charge adjustment.

We aim to process approved refunds within 2 business days. Banks and payment providers may take additional time to make the funds available.

Any promotional reward, discount, loyalty points or free item connected to a cancelled order may be adjusted or withdrawn where appropriate.

10. After a Pre-Order Has Been Dispatched

Once a pre-order has been dispatched, it can no longer be stopped as a pre-dispatch cancellation. Eligible customers may still exercise applicable cancellation or return rights after delivery.

Instructions, eligibility requirements and information about faulty, damaged, incorrect or misdescribed products are provided in our Returns and Refunds Policy .

11. Custom or Personalised Pre-Orders

Products made to your individual specifications or clearly personalised for you may be excluded from change-of-mind cancellation rights where the law permits. Any relevant restriction will be communicated before the order is accepted.

A standard Display Armour product designed for a particular collectible line is not treated as personalised merely because it is described as “custom-fit” or “precision-fit”.

12. Contact Us

For help with a pre-order, cancellation or payment, email info@displayarmour.co.uk or use the Display Armour Contact page . We aim to respond within one business day, Monday to Friday.

DISPLAY ARMOUR LTD
Trading as Display Armour
Company number: 16294927
Registered in England and Wales