Delivery & Shipping Information

We take pride in fast, reliable and collector-safe delivery. Every Display Armour order is packed with care, dispatched with protection in mind and supplied with tracking. For eligible international destinations, applicable import charges are calculated upfront so collectors can see the cost before placing an order.

UK Shipping Methods

• £5.99 Royal Mail Tracked 48 – Standard tracked UK delivery, typically within 2–4 working days after dispatch.
• FREE Royal Mail Tracked 48 on qualifying UK orders over £50.
• £8.99 Royal Mail Tracked 24 – Faster tracked UK delivery, typically within 1–2 working days after dispatch.
• £15.99 Royal Mail Special Delivery – Where eligible, next-working-day delivery by 1pm after dispatch using Royal Mail’s guaranteed service.

The services available for a particular order are confirmed at checkout. Delivery estimates begin after dispatch and do not include order processing time.

Processing and Dispatch

• Orders are processed and dispatched on working days, Monday to Friday.
• Where same-day dispatch is displayed on the website, eligible in-stock orders placed before the stated daily cut-off will normally be dispatched that working day.
• Orders placed after the cut-off, at weekends or on UK Bank Holidays will normally be processed on the next working day.
• During unusually busy periods, processing may take longer. Delivery estimates do not include processing time.

Pre-Order Products

• Pre-order products are dispatched according to the estimated availability shown on the relevant product page.

Estimated Delivery After Dispatch

• Royal Mail Tracked 48: typically 2–4 working days.
• Royal Mail Tracked 24: typically 1–2 working days.
• Royal Mail Special Delivery: next working day by 1pm where eligible.
• European Union: typically 3–5 working days.
• United States: typically 5–8 working days.
• Canada: typically 5–8 working days.
• Australia: typically 5–8 working days.
• Other international destinations: estimates vary by destination and the service available at checkout.

Delivery windows are estimates after dispatch unless a guaranteed service expressly states otherwise. Customs processing, local carriers, weather, peak periods and public holidays can affect delivery times.

Tracking and Multiple Parcels

• Tracking information is emailed to the checkout email address after your order has been dispatched.
• The tracking link may show progress scans, customs events and delivery confirmation where the carrier provides them.
• Larger or heavier orders may be divided between more than one tracked parcel.
• Separate parcels may receive different tracking numbers and can arrive independently.

International Orders, Customs and Import Charges

For eligible international destinations, Display Armour offers delivery where applicable import duties and taxes are calculated and collected upfront at checkout. This may be described as Delivered Duty Paid (DDP).

Delivered Duty Paid means applicable import duties and taxes are handled upfront rather than being requested from the customer when the parcel reaches the destination country.

• International shipping and handling charges are calculated from the destination, delivery service and packed weight during checkout.
• Where checkout shows applicable taxes, duties or customs fees as included, those charges form part of the customer’s payment to Display Armour and do not need to be paid again to the courier on delivery.
• The checkout total is the total amount payable to Display Armour for the order and delivery, including applicable import charges where the upfront service is available.
• Upfront import charging is not available for every destination, order or delivery service. Availability and the charges collected are determined during checkout.
• Where import charges are not shown as included at checkout, the destination country may impose import VAT, customs duty, carrier handling fees or other local charges. The recipient is responsible for charges that Display Armour has not collected.
• Customs authorities may still inspect a shipment, request information or delay its release. Upfront payment of applicable charges helps reduce delays caused by unpaid duties or requests for an additional payment, but does not guarantee customs clearance or a particular delivery date.
• Customers should review the checkout information and applicable import rules for the destination before placing an order. If anything is unclear, contact info@displayarmour.co.uk before ordering.

International Delivery Questions

Will I have to pay import duties when my order arrives?

For eligible destinations, applicable import duties and taxes are calculated and included at checkout, so the customer should not receive a separate customs bill for those charges when the order arrives. Availability depends on the destination and delivery service. Customs authorities may still inspect shipments or request information, but charges included at checkout do not need to be paid again.

Why does international delivery cost more?

International delivery prices may include secure tracked shipping, handling and applicable import duties and taxes. Including these costs upfront gives collectors greater certainty and helps avoid unexpected charges after an order has been placed.

Lost or Delayed Deliveries

• If tracking appears significantly delayed or your parcel seems to be missing, contact info@displayarmour.co.uk with your order number and tracking number.
• We will investigate with the carrier and arrange the appropriate replacement, refund or other resolution where applicable.

Incorrect Delivery Address

• Please check the delivery address carefully before completing checkout.
• Address changes may not be possible after an order has entered processing and cannot normally be made after dispatch.
• If a parcel is returned because the address supplied was incorrect, incomplete or inaccessible, an additional delivery charge may apply before it is sent again.

Damaged Parcels or Incorrect Items

• Contact us within 7 days of delivery if an item arrives damaged or the wrong item has been supplied.
• Keep the item and all external and internal packaging while the issue is being investigated.
• Include your order number, checkout email address and clear photographs of the item, parcel and packaging where relevant.
• We will review the information and arrange the appropriate replacement, refund or other resolution.

These reporting requests do not affect your statutory rights.

Delivery Support

For delivery assistance, email info@displayarmour.co.uk. Please include your order number and tracking number, if available, so we can help as efficiently as possible.