Returns and Refunds Policy

Last updated: 20 July 2026

Display Armour stands behind the quality of its products. This policy explains our voluntary 30-day satisfaction guarantee, your legal cancellation rights, how to return an order and what happens when a product is faulty, damaged, incorrect or misdescribed.

Our voluntary guarantee is provided in addition to your statutory consumer rights. Nothing in this policy restricts or replaces rights that cannot lawfully be limited.

1. Display Armour 30-Day Satisfaction Guarantee

Eligible in-stock products can be returned under our voluntary satisfaction guarantee if you contact us within 30 days of receiving the order.

For a change-of-mind return under this voluntary guarantee:

• the product must be unused and in its original condition;
• the product must be returned in its original packaging;
• you must provide your order number or other acceptable proof of purchase; and
• you must contact us before posting the product for return instructions.

The 30-day guarantee gives eligible customers additional time beyond the minimum legal cancellation period. Conditions attached only to the voluntary guarantee do not remove any separate statutory right.

2. UK Legal Right to Cancel an Online Purchase

If you are a UK consumer who purchased standard goods online, you normally have the right to cancel without giving a reason. You must tell us that you wish to cancel within 14 days after the day you receive the goods.

If an order is delivered in separate parcels, the cancellation period will normally run from the day after the final parcel is received.

After notifying us of cancellation, you normally have a further 14 days to send the goods back. Contact us before returning anything so that we can provide the correct return instructions and address.

During the legal cancellation period, you may inspect the product as you would in a shop. We may make a lawful deduction from the refund for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the product.

Original packaging is requested because it helps protect acrylic products during return transit. A missing or opened package does not automatically remove a legal cancellation right, although avoidable damage or excessive handling may affect the amount refunded where the law permits.

3. Customers Outside the UK

Customers in the European Union and certain other destinations may have local statutory withdrawal or cancellation rights, commonly including a 14-day period for many online purchases. Applicable rights and exceptions vary by destination.

Nothing in this policy removes mandatory consumer protections that apply in the country where you normally live.

4. Products Excluded from Change-of-Mind Returns

The legal cancellation right and voluntary guarantee may not apply to products made to your individual specifications or clearly personalised for you, where the law permits that exception.

A standard stocked Display Armour case designed to fit a particular collectible line is not treated as personalised merely because it is described as “custom-fit” or “precision-fit”.

Gift cards cannot normally be returned, exchanged for cash or refunded, except where required by law.

Sale and discounted products are not automatically excluded. They retain the same statutory rights as full-price products. A particular promotion may contain separate conditions for the additional voluntary guarantee, but those conditions cannot restrict statutory rights.

These change-of-mind exclusions do not affect remedies for products that are faulty, damaged, incorrect or misdescribed.

5. How to Start a Return or Cancellation

Before returning anything, email info@displayarmour.co.uk or use our Contact page. We aim to reply within one business day with return instructions and address details.

Please include:

• your order number;
• the email address used at checkout;
• the product you wish to return;
• whether you are cancelling, using the 30-day guarantee or reporting a problem; and
• photographs where the product or parcel is damaged or incorrect.

A cancellation does not have to use any particular wording. It only needs to clearly tell us that you wish to cancel. A model cancellation form is provided at the end of this policy for customers who prefer to use it.

Do not return goods to our registered office unless the return instructions confirm that address. Sending a return without contacting us can delay its identification and processing.

6. Return Postage

• For an eligible change-of-mind return, you are normally responsible for the direct cost of return postage.
• If a product is faulty, damaged on arrival, incorrect or otherwise supplied in breach of contract, contact us first so we can arrange or reimburse reasonable return costs where required.
• Pack acrylic products carefully using suitable protective packaging.
• We strongly recommend using a tracked service and retaining proof of postage until the return is resolved.

7. Faulty, Damaged, Incorrect or Misdescribed Products

Products must be as described, of satisfactory quality and fit for purpose where a particular purpose was made known, as required by applicable consumer law.

Inspect the delivery promptly. If a product arrives damaged or incorrect, please contact us immediately and, where possible, within seven days. Keep the product and all external and internal packaging while we investigate.

The seven-day reporting request helps us investigate damage with the carrier and does not reduce your statutory rights.

Depending on the circumstances and your legal rights, the appropriate remedy may be a refund, repair, replacement, price reduction or another agreed resolution.

8. Incorrect Size or Compatibility Choice

Packaging can differ between releases, reissues, production runs and regional variants. Please review the product description and use our Case Finder before ordering.

If you select the wrong standard case, it may be returned as a change-of-mind return where the applicable requirements are met. If a product was misdescribed or does not match compatibility information that formed part of the contract, contact us so the issue can be assessed separately.

9. Return Inspection

We will email you after the returned product has been received and inspected. The inspection confirms the product, condition, reason for return and appropriate refund or other resolution.

For a return made only under our voluntary 30-day guarantee, we may decline the voluntary refund if the product has been used, damaged after delivery, returned incomplete or is not in its original condition and packaging. This does not affect any separate statutory remedy.

10. Refund Amounts and Delivery Charges

Where the UK statutory cancellation right applies, the refund normally includes the price paid and the cost of our least expensive standard delivery option. If you chose a more expensive delivery service, the additional delivery cost is not normally refundable.

For a change-of-mind return accepted only under our voluntary 30-day guarantee after the legal cancellation period has ended, the original delivery charge is not normally refunded unless we expressly agree otherwise.

Where a product is faulty, incorrect, damaged or misdescribed, delivery and return costs will be handled in accordance with your statutory rights and the circumstances of the claim.

Any lawful deduction for diminished value will be explained before the refund is completed.

11. Refund Timing and Method

Approved refunds are issued to the original payment method unless another method is required or agreed.

We aim to process an approved refund within two business days after the return has been received and inspected. Your bank, card provider or payment service may take additional time to display the funds.

Where a statutory cancellation right applies, we will issue the refund within the period required by law. We may wait until we receive the goods back or you provide evidence that they have been returned, whichever occurs first.

12. Exchanges

For the fastest turnaround, return the original product for a refund and place a new order for the required product. If the original product is faulty, damaged or incorrect, contact us before placing another order so we can arrange the appropriate solution.

13. Pre-Orders

Under our Pre-Order Guarantee, an eligible Display Armour case pre-order can be cancelled before dispatch for a full refund.

Estimated availability dates are displayed on the relevant product page and are estimates rather than guaranteed dates. We will provide material schedule updates using the contact information supplied with the order where reasonably practicable.

After a pre-order has been dispatched, the cancellation and returns rules in this policy apply in the same way as for other delivered goods.

14. Refused, Unclaimed or Undeliverable Parcels

Refusing a parcel or failing to collect it does not always give us the information needed to treat the order as cancelled. Contact us clearly if you wish to cancel.

If a parcel is returned because the delivery address supplied was incorrect, incomplete or inaccessible, or because it was not collected, reasonable carrier and re-delivery costs may apply where permitted by law. We will contact you after the parcel is received.

15. Contact Details

DISPLAY ARMOUR LTD
Trading as Display Armour
Company number: 16294927
Registered in England and Wales
Registered office: Office 7412, 321–323 High Road, Chadwell Heath, Essex, England, RM6 6AX
Email: info@displayarmour.co.uk
Contact page: Contact Display Armour

Please contact us before returning anything. The registered office is not automatically the returns address.

Model Cancellation Form

Complete and return this form only if you wish to cancel an eligible contract. You may copy the information into an email. Use of this form is optional.