DISPLAY ARMOUR GUARANTEE

Confidence Included. Flexibility Built in.

Clear return terms for eligible in-stock orders and flexible protection for case pre-orders—backed by collector-focused support.

Start a return Contact support
DISPLAY ARMOUR / GUARANTEE COVERAGE ACTIVE
POLICY COLLECTOR-FIRST
REFUND REVIEW2 BUSINESS DAYS
STATUTORY RIGHTSUNAFFECTED
01

30-day satisfaction guarantee For eligible in-stock purchases

02

2-business-day processing After an approved return is inspected

03

Pre-order flexibility Cancel before dispatch for a full refund

04

Tracked returns recommended Protect the journey back to us

01 / SATISFACTION GUARANTEE

Clear protection.
Clear return terms.

Our voluntary 30-day satisfaction guarantee gives eligible in-stock orders additional return time alongside your statutory consumer rights.

ELIGIBLE / CHANGE OF MIND

What we need back.

  • Contact us within 30 days of receiving the eligible in-stock order.
  • Return the product unused and in its original packaging under the voluntary guarantee.
  • Include your order number or another acceptable proof of purchase.
  • Contact Display Armour before posting anything back for instructions and address details.
EXCLUSIONS / IMPORTANT

Where different rules apply.

  • Custom-made or clearly personalised items may be excluded from change-of-mind cancellation where permitted by law.
  • Gift cards cannot normally be returned or exchanged for cash.
  • Discounted goods retain the same statutory rights as full-price goods.
  • Faulty, damaged, incorrect or misdescribed goods are handled separately from change-of-mind returns.
YOUR RIGHTS / IMPORTANT

This voluntary guarantee does not restrict or replace any statutory rights you have under applicable consumer law.

02 / START A RETURN

Three steps.
No guesswork.

Contact us before sending the product. We aim to reply within one business day with the return instructions and address details.

RETURN SUPPORT support@displayarmour.co.uk Open the contact page →
  1. 01
    Contact the team

    Send your order number, the item being returned and the reason for contacting us.

  2. 02
    Receive instructions

    Wait for the return address and packing guidance before posting the product.

  3. 03
    Return securely

    Pack the product carefully and use a tracked service so the return journey can be followed.

RETURN POSTAGE Who covers the return journey?
  • For eligible change-of-mind returns, the customer is normally responsible for return postage.
  • If the item is faulty, damaged on arrival, incorrect or otherwise covered by your statutory rights, contact us before returning it so the appropriate arrangement can be made.

03 / RESOLUTION

Inspect. Confirm.
Resolve.

What happens after a return arrives, plus the process for damaged goods, incorrect items and exchanges.

01

Return inspection

We’ll email you after the returned product has been received and inspected.

02

Approved refunds

We aim to process approved refunds within 2 business days. Banks and card providers can take longer to display the funds.

03

Exchanges

For the fastest turnaround, return the original product for a refund and place a new order for the required item.

04

Damaged or incorrect

Inspect the delivery promptly. Contact us immediately with your order number and photographs so we can investigate a replacement or refund.

UK & EU / ONLINE PURCHASES

Statutory cooling-off rights.

For many online purchases, UK and EU consumers have a statutory 14-day period to notify the seller that they wish to cancel, subject to applicable exceptions such as certain custom-made or personalised goods.

In the UK, customers generally then have a further 14 days to return the goods after notifying the seller. Different local rules may apply by destination.

Nothing on this page limits rights relating to faulty, damaged, misdescribed or incorrect goods.

04 / PRE-ORDER GUARANTEE

Reserve early.
Stay flexible.

Pre-orders for Display Armour cases are ring-fenced against the first shipment for the relevant line and size, giving collectors early access without removing flexibility before dispatch.

Visit the Pre-Order Vault Amend a pre-order
01
Cancel before dispatch

Cancel an eligible case pre-order before dispatch for a full refund.

02
Priority allocation

Your order is allocated against the first production run or shipment for that case line.

03
Full case specification

The same 4 mm UV acrylic and SecureRail™ engineering as the equivalent in-stock case.

04
Visible ETA windows

Estimated availability appears on the relevant pre-order product page.

05
Schedule updates

We’ll email when manufacturer dates move or the anticipated shipping window changes.

Policy information is provided for customer guidance and does not affect statutory consumer rights. Applicable rights can vary by destination and circumstances.